Before you buy from us pleae take a look at our returns and exhange policy below

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No refunds or exchanges once your crystal goods are shipped.  This means there are no take backs, no do overs.  We follow the Fair Trading act of ACT so please dont think about trying to talk us into a refund just because you changed your mind

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If you cancel your order before it's shipped you will incur a 10% cancellation fee of your order total.  We've got our time and materials to account for

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Our weights and measurements are as close as possible to being accurate.  From time to time there may be mistakes for we aren't perfect, but we are honest and ethical

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According to the Fair Trade Act and ACCC, refunds aren't always a given.  We will not refund or exchange for a change of mind, incorrect sizes or because you've find prices cheaper elsewhere (we do not price match), so please choose wisely.  In the event we allow a return, the packaging and postage costs to get it back to us are at your expense.  You break it, you buy it (unless it's damaged due to postage and handling, then we'll make it right)

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If your item is damaged then we have your back.  A full refund of replacement will be given.  Just send us a photo within 48 hours and we'll take of care it.  Please note though that we do take photos of the product before we send it out to their new homes, so honesty is key here

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If you need to return your package this will be at your expense.  A tracking number will also be required.  Contact us within 48 hours of delivery if there is an issue.  You can email us at info@celestialguidinglight.com.au or message us through our Facebook or Instragram accounts at celestial guiding light.  Returns are to be posted to 11/21 Krantzcke Circuit, Nicholls ACT 2913

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Unfortunately jewellery is non refundable and non exchangeable due to health regulations

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If your purchase is lost in the mail?  The tracking number is your receipt so please check that first because we are unable to intercept until you've lodged an enquiry.  Australia Post has tracking for a reason and it helps us immensely

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For any overseas order, good luck!  Unfortunately in this instance you are on your own due to customs, delays and theft.  We will provide tracking though

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​​​Gift Card Terms & Conditions

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All gift cards are valid for 12 months from the date of purchase

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These will be sent electronicially with their own unique code

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If you don't spend the entire amount in your order, the remaining balance will be retained on your gift card for future purchase​

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If your purchase is more than the gift card amount, you simply pay the balance

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If your gift card expires, unfortunately this is not Celestial Guiding Lights responsibility in any way.  So please ensure you use it within the specified time frame

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Legal Disclaimer

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We do not recommend using energy healing or crystals as a substitute for conventional or psychological treatment and do not claim they cure or heal medical conditions

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Please always listen to the advice of your health or medical professional and only use energy healing and crystals as a complimentary therapy in addition to medical or psychological treatment

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Celestial Guiding Light advises that all information provided on the healing potential and metaphysical properties of crystals is for reference and is based on a combination of research, intuitive knowledge and personal experience.  Celestial Guiding Light does not assume any responsibility for how this information is used

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Energy and crystal healing are complimentary therapies and results will vary depending on the individual.  Please always consult with your health or medical professional if you have any health concerns

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